📦 Shopee Malaysia’s New Fulfilment Requirements — What Online Sellers Must Do to Keep Up

Shopee Malaysia has rolled out stricter fulfilment policies aimed at boosting delivery reliability and customer satisfaction across the platform. While these changes benefit buyers, they present significant operational pressure on sellers — especially those managing their own fulfilment.

Here’s what’s new, what it means for your store, and how SNT Global can help you stay compliant, competitive, and efficient.

🔄 What’s Changed in Shopee’s Fulfilment Policy?

1. Mandatory Saturday Fulfilment

As of June 2025, all sellers — especially Preferred and Shopee Managed Sellers — must treat Saturday as a working fulfilment day, not just Monday to Friday.

What this means for sellers:

  • You must ship orders received on Fridays and early Saturdays to maintain your Days to Ship (DTS) rate.
  • Weekend staffing and warehouse access are now a necessity.

2. Tighter Days to Ship (DTS) Enforcement

Shopee has standardized and strictly enforced DTS across all sellers under Managed or Preferred programs. Grace periods are ending, and metrics now impact account health and visibility.

Impact:

  • Late shipments can disqualify you from Preferred Seller status.
  • Repeated non-compliance may lower search ranking or trigger penalties.

3. Unified Fulfilment Metrics Under One Seller Program

Shopee has streamlined its seller performance programs to unify fulfilment expectations, including processing speed, cancellation rate, and parcel handling reliability.

Translation:
Shopee wants all top sellers to operate like logistics companies — fast, reliable, and consistent.

🛠️ How Online Sellers Should React

To stay competitive and compliant, sellers must:

✅ Implement 7-day fulfilment operations, or partner with a provider who can
✅ Automate order processing and inventory syncing
✅ Improve warehouse workflows to meet strict pick-pack-ship SLAs
✅ Reduce reliance on manual handling and off-peak batching

This is where SNT Global comes in.

🚚 How SNT Global Helps Shopee Sellers Meet the New Standard

✅ 7-Day Fulfilment (Including Saturdays)

We operate daily — including Saturdays — to help you maintain your DTS without needing to hire or rotate weekend staff.

✅ Integrated WMS & Order Sync

Our system integrates directly with Shopee, ensuring real-time inventory visibility, automated order sync, and fewer fulfilment errors.

✅ Parcel Cut-off Management

We manage daily cut-off times to ensure next-day pickups are always met — no manual scheduling required.

✅ Exception Handling & Reporting

We provide reporting dashboards and exception alerts so sellers can take proactive action before violations affect seller ratings.

✅ Scalable Storage & Packing Teams

Don’t waste time hiring, training, or expanding your space — let us scale your fulfilment backend while you focus on growing your sales.

🎯 Final Thoughts for Shopee Sellers

Shopee Malaysia’s fulfilment standards are rising fast. What used to be a casual side hustle now demands near-enterprise level logistics — or the right partner to power it.

With SNT Global, online sellers can:

  • Comply with Shopee’s latest fulfilment SLAs
  • Operate across weekends without internal strain
  • Deliver faster, more reliably, and at scale

Whether you’re a fast-growing brand or an established Shopee store, SNT Global is here to help you fulfil smarter, not harder.

📞 Talk to us today to future-proof your Shopee fulfilment.
🌐 www.sntglobal.com

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