eHUB enables the systematic optimisation for inbound receipts, put-away, order fulfilment and inventory management, which ensures the timeliness and accuracy of our operations. The proprietary nature and modularity of our system allows us to seamlessly tailor our processes to the B2B and B2C supply chain needs of our clients and provide a true one stop logistic solution.

Clients are able to track their orders through eTRAX, which provides accurate live updates and an electronic proof of delivery (ePOD) after completion of the delivery.Through the use of barcode scanning, eTRAX generates time stamps at each key stage of the fulfilment process which is stored in the delivery records for review. Additionally, the system is deeply integrated with the systems of multiple major third-party courier partners, therefore updates in their delivery process is updated in eTRAX.

Through a series of electronic dashboards,clients are able to easily review important highlighted statistics at a glance or are able to interact with the system for a deeper perspective. Additionally, eDASH is highly customisable and can be readily adjusted according to customer preferences. A key highlight of the system is its integration with eHUB and eTRAX allows eDASH to process real-time operational data and provide live updates on progress towards client set KPIs.

Through eCARE we provide our clients with a clear outlet to present their issues and request for support through a ticketing system. The system immediately notifies the relevant parties to promptly handle the issue, and provides customers with clear updates on the resolution progress of their issue. eCARE’s storage records and data associated with each submitted issue, which provides us with the analytic capability to review steps to prevent further repeats of the submitted issues, in addition to objectively measure our customer service performance for future improvement.

iWeb is our very own system infrastructure that helps us manage all the orders from both B2B and B2C channels via a single Warehouse Management System (WMS) platform. Our WMS is able to integrate with prominent marketplaces and brand.com platforms such as Lazada, Shopee, Zalora, Shopify and many more. Orders received and inventory level can be tracked on a real time basis to ensure we can carry out our fulfillment process seamlessly. In short, our iWeb system handles all core processes for our clients that involve order processing and inventory level management.