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Audio Equipment Order Fulfilment. Freepik.com

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The Challenge→ Foundations for long-term success

A renowned American audio equipment manufacturer wanted to expand into e-commerce and develop their online sales channel. The manufacturer had an existing setup for B2B customers but needed the expertise and experience to fulfill e-commerce orders.

The challenge was that the manufacturer had a wide range of SKUs from small to bulky, and fragile items. Furthermore, fragile SKUs required special handling to reduce damages and returns.

Wanting to do this right, the manufacturer engaged SnT to help fulfill e-commerce orders.

The Solution We sweat the small stuff so you don’t have to

Firstly, SnT’s S-team (Specialists) create the standard operating procedures (SOPs) to handle the size variations of the SKUs. The taskforce also helped to evaluate the fragility of each SKU and prescribed the proper packaging to reduce returns and damaged goods.

The solution was to apply SnT’s omnichannel technology (HeLPTM) to fulfill orders efficiently. Part of HeLP is eDash – which provides clients with convenient access to a strategic overview of our operational performance.

Besides that, SnT helped with manpower management to ensure that all online orders can be fulfilled within SLA during campaign periods.

The Result Focus on scaling up while we handle the rest

The manufacturer has gained strong reputation in prominent marketplaces (Shopee, Lazada) for online sales growth. They could also view all orders and KPIs of SnT through eDash.

This allowed them to get the information they needed to proactively strategize for greater growth. Having gained the confidence of the manufacturer through results, SnT was also awarded the orders for B2B fulfillment.

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